Runbook: SOC Analyst Standard Workflow Guide

Runbook: SOC Analyst Standard Workflow Guide#

Objective#

To serve as a central navigational guide for Security Operations Center (SOC) Analysts (primarily Tier 1 and Tier 2), outlining the standard high-level workflow for handling incoming alerts and cases. This runbook directs analysts to the appropriate detailed runbooks for specific tasks like triage, enrichment, investigation, and closure.

Scope#

Provides a high-level overview of the standard alert/case handling process. It links to specific, detailed runbooks for execution steps. It does not contain the detailed execution steps itself but acts as a starting point and process map.

Inputs#

  • Typically none directly needed to consult this guide. The starting point is usually a new alert or assigned case in the SOAR platform.

Tools#

This guide references workflows that utilize tools across the security stack, primarily:

  • secops-soar (Case Management, Basic Actions)

  • secops-mcp (SIEM Lookups, Event Search)

  • gti-mcp (Threat Intelligence Enrichment)

Workflow Steps & Diagram#

The standard workflow generally follows these phases. Refer to the linked runbooks for detailed steps and tool usage.

  1. Monitor & Assign: Regularly check the SOAR platform (secops-soar.list_cases) for new or assigned alerts/cases.

  2. Initial Triage & Context: Assess alert severity, type, and gather initial case details (secops-soar.get_case_full_details). Decision Point: Is this potentially a duplicate?

    • Refer to: rules-bank/run_books/triage_alerts.md

    • Refer to: rules-bank/run_books/common_steps/check_duplicate_cases.md

  3. Basic Enrichment: Gather initial context on key Indicators of Compromise (IOCs) identified in the alert/case.

    • Refer to: rules-bank/run_books/basic_ioc_enrichment.md

  4. Assess & Investigate: Based on triage and enrichment, determine the nature of the alert. Decision Point: Is this a False Positive (FP), Benign True Positive (BTP), or does it require further investigation (True Positive/Suspicious)?

    • If FP/BTP: Proceed to Step 6 (Documentation & Closure).

    • If TP/Suspicious: Proceed to Step 5 (Specific Investigation).

  5. Specific Investigation (Tier 1/2): Follow dedicated runbooks based on the alert type or findings. Examples:

    • Suspicious Login: rules-bank/run_books/suspicious_login_triage.md

    • Phishing Report: rules-bank/run_books/irps/phishing_response.md (Initial steps)

    • Malware Alert: rules-bank/run_books/malware_triage.md

    • IOC Investigation: rules-bank/run_books/deep_dive_ioc_analysis.md (Tier 2+)

    • Timeline Analysis: rules-bank/run_books/case_event_timeline_and_process_analysis.md (Tier 2+)

  6. Documentation: Document all findings, analysis steps, and conclusions clearly in the SOAR case (secops-soar.post_case_comment).

    • Refer to guidelines: rules-bank/run_books/guidelines/report_writing.md

  7. Escalation or Closure: Decision Point: Based on the full investigation, should the case be escalated or closed?

    • Escalate: Assign the case to Tier 2/3 or a specialized team (e.g., IR, Forensics) with a summary of findings.

    • Close: If determined to be FP, BTP, or fully resolved at the current tier.

      • Refer to: rules-bank/run_books/common_steps/close_soar_artifact.md

        sequenceDiagram
    participant Analyst
    participant SOAR as secops-soar
    participant SIEM as secops-mcp
    participant GTI as gti-mcp
    participant Runbooks as rules-bank/run_books/

    Analyst->>SOAR: 1. Monitor Alert Queue (list_cases)
    SOAR-->>Analyst: New/Assigned Alerts/Cases
    Analyst->>Runbooks: 2. Consult triage_alerts.md / check_duplicate_cases.md
    Analyst->>SOAR: Get Case/Alert Details (get_case_full_details, list_alerts_by_case)
    SOAR-->>Analyst: Details (IOCs: I1, I2...)
    Analyst->>Runbooks: 3. Consult basic_ioc_enrichment.md
    loop For each Key IOC Ii
        Analyst->>SIEM: lookup_entity(entity_value=Ii)
        SIEM-->>Analyst: SIEM Context
        Analyst->>GTI: get...report(ioc=Ii)
        GTI-->>Analyst: GTI Context
    end
    Note over Analyst: 4. Assess: FP/BTP or Investigate Further?
    alt FP/BTP
         Analyst->>Runbooks: 6. Consult report_writing.md guidelines
         Analyst->>SOAR: Document Findings (post_case_comment)
         Analyst->>Runbooks: 7. Consult close_soar_artifact.md
         Analyst->>SOAR: Close Case/Alert
    else Investigate Further (TP/Suspicious)
        Analyst->>Runbooks: 5. Consult specific runbook (e.g., malware_triage.md)
        Note over Analyst: Follow specific runbook steps...
        Analyst->>Runbooks: 6. Consult report_writing.md guidelines
        Analyst->>SOAR: Document Findings (post_case_comment)
        Note over Analyst: 7. Decision: Escalate or Close?
        alt Escalate
            Analyst->>SOAR: Assign Case to Tier 2/3
        else Close (Resolved)
            Analyst->>Runbooks: Consult close_soar_artifact.md
            Analyst->>SOAR: Close Case/Alert
        end
    end

Common Scenario Entry Points#

  • Phishing Report: Start with triage_alerts.md, then proceed to rules-bank/run_books/irps/phishing_response.md.

  • Malware Alert (Hash Provided): Start with triage_alerts.md, then proceed to rules-bank/run_books/malware_triage.md.

  • Suspicious Login Alert: Start with triage_alerts.md, then proceed to rules-bank/run_books/suspicious_login_triage.md.

  • General IOC Investigation: Start with triage_alerts.md, then basic_ioc_enrichment.md, potentially followed by deep_dive_ioc_analysis.md.

Completion Criteria#

The analyst has successfully navigated the standard workflow using this guide, consulted the appropriate detailed runbooks, and reached a documented decision point (closure or escalation) for the alert/case being handled.

Contents